(PIA) Full-Time Cross-Utilized Agent

United Ground Express•Peoria, IL

2d•Onsite

About The Position

The Cross-Utilized Agent supports passenger services and aircraft ground operations at General Wayne A. Downing Peoria International Airport. The role includes greeting passengers, checking them in, issuing tickets and boarding passes, rebooking itineraries, collecting applicable fees, processing passenger information accurately, and helping ensure flights depart on time. Agents listen to passengers and resolve issues according to company policies, and may work in the Baggage Service Office to track baggage and answer questions. The position also involves preparing and securing aircraft for subsequent flights, reading baggage tags and cargo labels, communicating with coworkers and flight crews using radio equipment, and complying with United and FAA regulations and policies. Duties may include loading and unloading baggage and cargo, operating ground equipment, cleaning aircraft interiors and lavatories, and working outdoors in varying temperatures and weather conditions. Agents may help manage daily operations by ensuring assigned tasks are completed, directing and coaching employees as needed, communicating with agents and station leadership, and promptly reporting injuries, incidents, accidents, and customer service issues. The role requires maintaining professional working relationships and helping ensure safe, dependable, caring, and efficient operations. Other duties may be assigned.

Requirements

Must be at least 18 years old.
Must acquire and maintain position-related credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational needs.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio and electronic devices to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data and use radio equipment for communications.
Must be able to lift up to 70 pounds on a consistent basis.
Must pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues in accordance with company policies and procedures, including issues resulting from flight interruptions.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio and electronic devices to communicate with coworkers and flight crews.
Comply with United and FAA regulations and policies.
Lift and handle baggage, boxes, and cargo; push and pull carts; and load and unload baggage and cargo.
Ascend and descend jet-way stairs while carrying baggage, and bend, stoop, or crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Pass and maintain Ground Security Coordinator certification.
Manage daily operations to ensure assigned tasks are completed efficiently and thoroughly.
Provide direction, instruction, and coaching to employees as needed.
Work with station leadership to ensure employee assignments are followed and completed correctly.
Communicate effectively with agents.
Immediately and properly report injuries, incidents, accidents, and customer service issues.
Maintain professional working relationships with employees, supervisors, managers, other airline employees, and airport authorities.
Help ensure the operation functions safely, dependably, and efficiently.
Perform other duties as assigned.