(PIA) Full-Time Cross-Utilized Agent

United Ground Express•Bartonville, IL

3d•Onsite

About The Position

The Cross-Utilized Agent supports passenger check-in, ticketing, baggage services, aircraft preparation, and ground operations at General Wayne A. Downing Peoria International Airport in Peoria, Illinois. The role involves assisting passengers, processing travel information, rebooking itineraries, issuing boarding passes, collecting applicable fees, responding to flight interruptions, and helping track baggage. It also includes preparing and securing aircraft, loading and unloading baggage and cargo, operating ground equipment, cleaning aircraft interiors and lavatories, and communicating with coworkers and flight crews using radio equipment. Agents must follow company and FAA requirements and work safely and efficiently in varied weather and operational conditions. Additional responsibilities include maintaining Ground Security Coordinator certification, coordinating daily tasks, providing instruction and coaching to employees as needed, working with station leadership to ensure assignments are completed, reporting injuries and service issues promptly, and maintaining professional relationships with colleagues, supervisors, airline employees, and airport authorities. Other duties may be assigned. This position requires substantial physical activity, including standing and walking during an eight-hour shift; lifting and handling baggage and cargo weighing up to 70 pounds; pushing and pulling carts; climbing stairs; bending, stooping, and working in tight spaces. The role may require lifting more than 100 items for one aircraft and working outdoors in all temperatures and weather conditions. The posting offers competitive benefits and wages, earned paid time off, discounted travel for the employee and immediate family, and career advancement opportunities.

Requirements

Must be at least 18 years old.
Must obtain and maintain required credentials, including fingerprint clearance, local airport badging, and background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Comfortable working with computers, mobile devices, and new technologies.
Able to use radio electronic devices to communicate with coworkers or flight crews.
Able to read, write, speak fluently, and understand English.
Able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers and flight crews.
Comply with United and FAA regulations and policies.
Lift, carry, and handle baggage, boxes, and cargo weighing up to 70 pounds; push and pull loaded and empty carts; and load and unload cargo.
Climb jet-way stairs while carrying baggage and bend, stoop, or crawl to move and stack or unstack aircraft cargo.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Pass and maintain Ground Security Coordinator certification.
Manage daily operations to ensure assigned tasks are completed efficiently and thoroughly.
Provide direction, instruction, and coaching to employees as needed.
Coordinate with station leadership to ensure employee assignments are followed and completed correctly.
Communicate effectively with agents and promptly report injuries, incidents, accidents, and customer service issues.
Maintain professional working relationships with employees, supervisors, managers, other airline employees, and airport authorities.
Help ensure operations function safely, dependably, and efficiently.
Perform other duties as assigned.