(SBN) Part-Time Cross-Utilized Agent

United Ground Express•South Bend, IN

2d•Onsite

About The Position

The Cross-Utilized Agent provides passenger check-in and ticketing assistance, baggage support, and aircraft ground services at South Bend International Airport. The role includes helping passengers with reservations, boarding passes, fees, and flight interruptions; supporting baggage tracking; preparing and servicing aircraft; communicating with coworkers and flight crews; and operating ground equipment. The position involves substantial physical work, including lifting baggage and cargo, pushing and pulling carts, climbing stairs, and working outdoors in varying weather conditions. Agents must follow United and FAA regulations and policies.

Requirements

Must be at least 18 years old.
Must acquire and maintain credentials required for the position, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete applicable pre-employment screening, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Comfortable working with computers, mobile devices, and new technologies.
Able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds on a consistent basis.
Able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Accurately process passenger information and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Maintain composure while addressing customer challenges.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure the aircraft for its next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Comply with United and Federal Aviation Administration (FAA) regulations and policies.
Lift baggage, boxes, or cargo weighing up to 70 pounds, potentially handling more than 100 items for a single aircraft.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and baggage carts.
Clean the aircraft interior and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Operate a computer to enter and retrieve data and use radio equipment for communications.