(MDT) Part-Time Cross-Utilized Agent

United Ground Express•Middletown, PA

2d•Onsite

About The Position

The Cross-Utilized Agent provides passenger check-in and ticketing assistance, handles itinerary changes and flight interruptions, and supports baggage services. The role also includes preparing and servicing aircraft between flights, loading and unloading baggage and cargo, and communicating with coworkers and flight crews. Agents must follow United and FAA regulations and policies and work outdoors in all temperatures and weather conditions. The position is part-time at Harrisburg International Airport in Pennsylvania.

Requirements

Must be at least 18 years old.
Must obtain and maintain position-related credentials, including fingerprint clearance and local airport badging, and pass a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available for any shift, including day or night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Comfortable working with computers, mobile devices, and new technologies.
Able to use radio equipment to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn while handling bags and other items weighing up to 70 pounds.
Able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Able to operate a computer to enter and retrieve data, use radio equipment for communications, and consistently lift up to 70 pounds.
Must pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Accurately process passenger information and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions according to company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.
Maintain composure while addressing customer challenges.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers and flight crews.
Comply with United and FAA regulations and policies.
Lift, carry, and handle baggage, boxes, or cargo weighing up to 70 pounds; some aircraft may involve handling over 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Climb and descend jetway stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and baggage carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.