(MDT) Part-Time Cross-Utilized Agent

United Ground Express•Middletown, PA

1d•Onsite

About The Position

The Cross-Utilized Agent supports passenger check-in and ticketing, baggage services, and aircraft turnaround operations at Harrisburg International Airport. The role includes assisting passengers, processing travel information, resolving issues related to flight interruptions, and helping prepare and service aircraft for subsequent flights. Agents may work in the Baggage Service Office and perform tasks involving baggage handling, ground equipment, aircraft cleaning, and communication with coworkers or flight crews. The position requires physical work in varied weather conditions and compliance with United and FAA policies and regulations.

Requirements

Must be at least 18 years old.
Must obtain and maintain credentials required for the position, including fingerprint clearance, local airport badging, and background check.
Must successfully complete applicable pre-employment screening, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn while handling bags and other items weighing up to 70 lbs.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces; duties may involve lifting over 100 items for a single aircraft and ascending or descending jet-way stairs while carrying baggage.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data, use radio equipment for communications, and consistently lift up to 70 lbs.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a smooth check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues resulting from flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Ensure compliance with United and FAA regulations and policies.
Load, unload, move, and stack baggage or cargo; push and pull carts; and use ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in varying temperatures and weather conditions.