(LEX) Part-Time Cross-Utilized Agent

United Ground Express•Lexington, KY

2d•Onsite

About The Position

The Cross-Utilized Agent supports airport passenger and aircraft operations at Blue Grass Airport in Lexington, Kentucky. The role involves greeting passengers and assisting with check-in, ticketing, itinerary changes, boarding passes, and fees. Agents process passenger information accurately, help flights depart on time, and address passenger concerns during flight interruptions according to company policies and procedures. The role may also include tracking baggage and assisting passengers in the Baggage Service Office. Agents help prepare and secure aircraft for subsequent flights, read baggage tags and cargo labels, and communicate with coworkers and flight crew using radio equipment. Duties also include loading and unloading baggage and cargo, operating ground equipment, and cleaning and servicing aircraft interiors and lavatories. Work is performed outdoors in varying temperatures and weather conditions and requires frequent physical activity, including lifting, carrying, pushing, pulling, bending, stooping, climbing, and working in tight spaces. Agents must comply with United and Federal Aviation Administration regulations and policies.

Requirements

Must be at least 18 years old.
Must acquire and maintain required credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, including days, nights, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, fluently speak, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds; may need to lift over 100 items for a single aircraft.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data, use radio equipment for communications, and lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers and flight crew.
Comply with United and Federal Aviation Administration regulations and policies.
Lift, carry, push, and pull baggage, boxes, cargo, and carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment such as tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.
Maintain composure while managing customer challenges.