(LEX) Part-Time Cross-Utilized Agent

United Ground Express•Lexington, KY

1d•Onsite

About The Position

The Cross-Utilized Agent supports airport passenger and aircraft operations at LEX Blue Grass Airport in Lexington, Kentucky. The role includes greeting passengers, providing check-in and ticketing assistance, using reservation software to rebook itineraries and issue boarding passes, processing passenger information accurately, and helping ensure flights depart on time. Agents respond to passenger concerns during flight interruptions and may assist in the Baggage Service Office with locating baggage and answering questions. The position also involves preparing and securing aircraft between flights, handling and transporting baggage and cargo, communicating with coworkers and flight crews by radio, and driving ground equipment. Duties include cleaning aircraft interiors and servicing lavatories. Work takes place outdoors in varied temperatures and weather conditions and requires substantial physical activity, including lifting, carrying, pushing, pulling, bending, climbing, and working in confined spaces. Agents must follow United and FAA regulations and policies. The role requires availability for any shift, including days, nights, weekends, and holidays; mandatory overtime may be required based on operational needs. This is a part-time position.

Requirements

Must be at least 18 years old.
Must acquire and maintain position-related credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete applicable pre-employment screening, which may include a drug screen and hearing and vision checks.
Must be available for any shift, day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds and perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data, utilize radio equipment for communications, and consistently lift up to 70 pounds.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues in accordance with company policies and procedures, including during flight interruptions.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked-baggage tags and cargo labels.
Prepare and secure the aircraft for its next flight.
Use radio electronic devices to communicate with coworkers or flight crews.
Comply with United and FAA regulations and policies.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds, potentially handling more than 100 items for a single aircraft.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and baggage carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.