Ticket Agent – 'Auana
About The Position
The Ticket Agent joins the Box Office team for ‘AUANA in Honolulu, Hawai‘i. The role provides guests with high-quality customer service, maintains current knowledge of pricing, availability, and seating options, and communicates information about ‘AUANA and other Cirque du Soleil shows. The Ticket Agent also assists with crowd control and supports smooth guest entry. The position suits an outgoing, engaging, detail-oriented, and reliable person who can work quickly and accurately while maintaining a professional, welcoming demeanor. The role is part-time and on-site in Hawai‘i. The hourly rate is $19 USD. No relocation assistance is provided.
Requirements
- Previous customer service experience in ticketing, live entertainment, or a similar work environment.
- Knowledge of Outbox or another similar ticketing platform.
- Ability to learn ticketing software and retain complex information.
- Comfort working in a loud environment.
- Calm, motivated, polite, and courteous demeanor.
- Professional, clean appearance and straight posture; employees must arrive wearing a uniform shirt, black pants, black socks, and black shoes without logos.
- Understanding of and ability to demonstrate a high standard of customer service and hospitality.
- Strong attention to detail.
- Ability to work quickly and efficiently under pressure.
- Excellent customer service skills and ability to work as part of a team.
- Availability to work varied shifts, including weekends and holidays.
- Ability to perform essential physical functions, including crouching, kneeling, standing, and lifting—sometimes for extended periods—and lifting at least 50 pounds unassisted.
- Fluency in written and spoken English.
- Must verify authorization to work in the United States through Form I-9 and acceptable identity and work-authorization documents upon hire.
Nice To Haves
- Fluency in another language, such as Japanese.
Responsibilities
- Process merchandise and ticket sales and VIP Experience upsells, providing prompt and courteous service.
- Assist the sales department with group reservation inquiries, bookings, group check-ins, and will-call services.
- Create customer accounts in Outbox using accurate guest information.
- Use and balance a cash drawer and reconcile ticket sales across various tender types.
- Answer guest questions and provide detailed information about ‘AUANA, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel’s facilities and services.
- Resolve guest issues within the scope of authority and escalate issues to a supervisor when necessary.
- Maintain current knowledge of Cirque ticketing policies and purchase agreement information.
- Contribute to a positive box office work environment that promotes customer service, sales, and safety.
- Maintain a neat work environment and a clean, presentable appearance in accordance with Cirque du Soleil’s appearance policy.
- Communicate with Box Office Managers about ticketing problems and customer service issues.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
