Ticket Office Sales Agent (Whitefish Mountain Resort) - Winter

Winter Sports InC•Whitefish, MT

5d•Onsite

About The Position

As a Ticket Office Sales Agent at Whitefish Mountain Resort (Winter Sports, Inc.), you will provide service and information about resort activities and amenities as part of the Guest Information and Services department. You will serve as a primary information center for the resort, selling lift tickets, lessons, season passes, lockers, parking, and events, and responding to guest inquiries by phone, email, and in person. You will also assist with online orders, manage lost and found records and shipping, and provide administrative support as assigned. The position is based on the second floor of the Base Lodge, with satellite workstations available throughout the resort. The winter season runs from December through early April, weather permitting. This is a seasonal role offered in full-time and part-time schedules. The role requires independent work, flexibility for schedule changes on short notice, and the ability to stay courteous and effective during high-stress, high-demand situations. Work may include weekends, holidays, and overtime during peak demand periods. The environment is non-smoking, and the role is subject to the company’s Alcohol and Controlled Substance Abuse Policy based on the position’s duties. Team members are expected to remain alert to unsafe conditions and work behaviors and act promptly to address hazards or concerns.

Requirements

High school graduate or GED equivalent.
Fluency in written and spoken English for communication by telephone, in person, and email.
Comfort working on a computer.
Ability to function effectively in high-stress, high-demand situations while communicating courteously and effectively with guests and staff.
Commitment to exceptional customer service, honesty, and integrity.
Must meet company requirements for appearance, attendance, and punctuality.
Ability to work independently without direct supervision.
Flexibility to accommodate schedule changes on short notice.
Ability to handle objects weighing 10 to 20 pounds frequently and up to 50 pounds occasionally.
Ability to sit at a desk and computer workstation for up to 6 hours daily and stand for up to 2 hours daily.

Responsibilities

Become familiar with the types and prices of passes, lift tickets, lessons, packages, events, and other products.
Conduct sales transactions for resort amenities and services.
Complete monetary transactions accurately and thoroughly, following procedures for cash, checks, and credit cards.
Assist guests with online orders and resolve related issues.
Provide accurate information to guests by phone, email, and in person.
Learn the resort’s operations and offerings to serve as an effective information source for guests.
Resolve guest issues when possible and escalate them to management as needed.
Maintain Lost and Found records and coordinate shipping of items when necessary.
Provide administrative support as assigned by management.
Maintain awareness of unsafe conditions and work behaviors, inspect work and public areas periodically, and promptly address identified hazards or concerns.