Ticket Office Sales Agent (Whitefish Mountain Resort) - Winter

Winter Sports InC • Whitefish, MT

just now • $16 - $18 • Onsite

About The Position

As a Ticket Office Sales Agent at Winter Sports, Inc., you will provide exemplary service and information for all activities and amenities at the ski resort. Working within the Guest Information and Services department, you will serve as the primary Information Center for Whitefish Mountain Resort. In addition to selling lift tickets, lessons, season passes, lockers, parking, and events, you will handle phone and email inquiries for the resort, including managing lost and found items. Your role will be based on the 2nd floor of the Base Lodge, with satellite workstations available throughout the resort.

Requirements

• High school graduate or GED equivalent.
• Fluency in English (written and oral) required for communication over the telephone, in person, and through email.
• Comfortable working on a computer.
• Ability to function effectively during high-stress and high-demand situations, maintaining courteous and effective communication with guests and staff.
• Advocate of exceptional customer service, demonstrating honesty and integrity as a regular function of the job.
• Must meet company’s requirements for appearance, attendance, and punctuality.

Responsibilities

• Become completely familiar with all types and prices of passes, lift tickets, lessons, packages, events, and additional product offerings.
• Conduct sales transactions for various resort amenities and services.
• Ensure accurate and thorough completion of monetary transactions, following established procedures for handling cash, checks, and credit cards.
• Assist guests with online orders and resolve any associated issues.
• Provide accurate and thorough information to guests via phone, email, and in-person interactions.
• Develop a thorough understanding of all aspects of Whitefish Mountain Resort to serve as an effective information source for guests.
• Resolve guest issues to the best of your ability, escalating to management as necessary.
• Aid in record-keeping for Lost and Found, coordinating shipping of items when necessary.
• Provide administrative support as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED