Customer Service Ticket Agent Level I - PT - 4a-6a Start Time

Lehigh Northampton Airport Authority•Allentown, PA

7d•Onsite

About The Position

Lehigh Valley Airline Services provides ticketing and ground handling services for selected airlines. Customer Service Ticket Agents process reservations, collect fees, handle luggage, and perform aircraft boarding and deboarding functions using computerized systems. The role also includes aircraft cleaning and security searches. This is a part-time position at Lehigh Valley International Airport in Allentown, Pennsylvania, with a start time between 4 a.m. and 6 a.m. and work that includes weekends and holidays.

Requirements

High school diploma or GED.
At least 18 years old.
Able to use PC applications including Word, Excel, Outlook, and other applicable computer programs.
Strong written, oral, and interpersonal communication skills.
Able to respond to emergency situations and severe weather conditions.
Able to work split shifts, nights, weekends, and holidays when required.
Successfully complete ongoing training and meet security and employment requirements.
Acceptable English-language speaking, reading, writing, and comprehension skills.
Able to regularly sit, stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.
Able to use hands and fingers to type and handle bags, boxes, objects, or controls.
Vision, with or without corrective lenses, sufficient for close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Sufficient hearing, with or without audiological devices, to understand telephone and radio communications, interact with the public and others, and hear alarms and warning signals.
Able and willing to work in inclement weather and extreme cold and warm temperatures.
Able to lift and/or move up to 50 pounds repeatedly and occasionally up to 99 pounds with assistance, and lift passengers onto aisle chairs up to 250 pounds.

Nice To Haves

Previous customer service experience.

Responsibilities

Process airline reservations, provide flight information, and collect reservation and service fees.
Handle luggage processing, including lifting up to 50 pounds repeatedly and occasionally up to 99 pounds with assistance.
Process passenger-assistance devices such as wheelchairs, walkers, and scooters.
Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate.
Perform gate and boarding functions, deplaning functions, aircraft cleaning, and security searches.
Assist customers with luggage, push and pull passengers in wheelchairs, and lift passengers onto aisle chairs weighing up to 250 pounds.
Follow airline, TSA, FAA, and Authority regulations, policies, procedures, and best practices while upholding safety, security, and service.
Communicate professionally over two-way radio, telephone, and email.
Remain on duty during irregular operations.
Collaborate with other departments to support on-time aircraft departures and operational efficiency.
Promptly report accidents, injuries, and unsafe conditions to management.
Identify and resolve problems, gather and analyze information, and offer solutions.
Manage multiple priorities in a fast-paced environment and perform under pressure while providing customer service.
Work independently and exercise sound judgment in changing operational environments.
Perform additional duties as assigned.