PT Customer Service 6a-2pm #5704
About The Position
Clark Holdings Inc. is seeking a friendly and energetic part-time Front of House Customer Service Team Member for its Tim Hortons restaurant at 870 Maple Rd in Williamsville. The role is scheduled on weekdays, with morning-shift options of 6 a.m.–11 a.m. or 6 a.m.–2 p.m. The team member’s priority is guest satisfaction, creating exceptional experiences whether welcoming guests or preparing food and beverages. The position requires energy, a passion for guest service, multitasking, and communication in a fast-paced environment. The main objective is to deliver outstanding customer service. Other work includes processing food orders, cleaning public spaces, and preparing food and beverage orders. The role is performed in a busy quick-service restaurant with frequent communication, interruptions, and changes in tasks and positions. Employees may prepare food and beverages and work with or train other employees. Regular and predictable attendance is essential. The listed duties are not exhaustive and may change; the company may assign additional duties and responsibilities. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on legally protected grounds.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate loads weighing under 5 to 50 pounds.
- Ability to operate a cash register system, with repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to communicate verbally to exchange information.
- Vision in the normal range, with or without correction.
- Hearing in the normal range, with or without correction, and ability to wear and use a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Ensure coffee and products are fresh and accurate by following REV procedures.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately using the order monitor.
- Communicate showcase and product needs to maintain availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
