PT Customer Service 1-9p #5704
About The Position
Clark Holdings Inc. is hiring part-time Customer Service Team Members for its Tim Hortons location at 870 Maple Rd in Williamsville, NY. The role is on the afternoon/evening shift, with listed schedules of 1 p.m.–9 p.m. or 3 p.m.–9 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced quick-service restaurant. Team members may greet customers at the counter or drive-thru, process orders, prepare food and beverages, and maintain clean public and work areas. The position involves frequent interaction with customers and coworkers, interruptions, and changes in tasks and work position. Employees may also assist with training new team members.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to perform repetitive hand movements and fine coordination to operate a cash register system and electronic devices.
- Ability to communicate verbally to exchange information.
- Vision in the normal visual range, with or without correction.
- Hearing in the normal audio range, with or without correction, and ability to use and wear a headset for extended periods to take and process orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Ensure coffee and other products are fresh and accurate by following REV procedures.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products delivered.
- Greet customers warmly and promptly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for preparing products.
- Prepare products accurately according to the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees as needed.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
