PT Customer Service 8a-4pm #5704
About The Position
Clark Holdings Inc. is seeking friendly, energetic part-time Front of House Customer Service Team Members for its Tim Hortons restaurant at 870 Maple Rd in Williamsville. The position is scheduled on weekdays from 8 a.m. to 4 p.m. The team member’s primary priority is guest satisfaction, providing a welcoming experience at the front counter or drive-thru and helping prepare quality food and beverage orders in a fast-paced restaurant environment. The role involves greeting customers, accurately processing orders, preparing products according to procedures, keeping public and work areas clean and stocked, and communicating with fellow team members. Employees may also assist with training new employees. Work takes place in a busy quick-service restaurant with frequent communication, interruptions, task changes, and position changes. Regular and predictable attendance is an essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment as described in its equal employment policy.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system, including repetitive hand movements and fine coordination with electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction and to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
