PT Customer Service 8a-4pm #7485
About The Position
Clark Holdings Inc. is seeking a friendly, energetic part-time Customer Service Team Member for its Tim Hortons location at 1060 Wehrle Dr in Williamsville, New York. The position is for morning shifts from 8 a.m. to 4 p.m. The team member’s primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Duties include processing food orders, preparing food and beverages, and cleaning public spaces. The role involves frequent communication with customers and coworkers, preparing a variety of food and beverage items, and assisting with training other employees. Work includes frequent interruptions, tasks, and position changes. Employees must follow restaurant, sanitation, and health and safety requirements, use required personal protective equipment, and operate equipment safely. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights of less than 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices using repetitive hand movements and fine coordination.
- Ability to verbally communicate and exchange information.
- Ability to see in the normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction and to use and wear a headset for extended periods to take and process orders.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete required sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
