PT Customer Service 6a-12pm #7485
About The Position
Clark Holdings Inc. is hiring a part-time Customer Service Team Member for its Tim Hortons restaurant at 1060 Wehrle Dr in Williamsville, New York. The position is scheduled for morning shifts from 6 a.m. to 12 p.m. The team member’s primary priority is guest satisfaction, through welcoming service and the accurate preparation and delivery of food and beverage orders in a fast-paced restaurant environment. The role involves greeting guests at the front counter and drive-thru, processing orders, preparing food and drinks, maintaining clean and stocked guest-facing areas, and following restaurant operating, sanitation, and safety standards. Team members work closely with customers and coworkers, may assist with training new employees, and are expected to attend work regularly and predictably. The company states that duties may change or additional responsibilities may be assigned as needed.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to perform the physical functions described, including prolonged standing; bending, kneeling, reaching, and twisting; and lifting, carrying, pushing, or pulling weights under 5 to 50 pounds.
- Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range, with or without correction.
- Ability to hear in the normal audio range, with or without correction, and use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available to customers.
- Monitor and record temperatures of required products.
- Keep front-counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques, follow sanitation guidelines, and complete required sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health-and-safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees as needed.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
