PT Customer Service 6a-12pm #7485

Clark Holdings / Tim Hortons•Williamsville, NY

3d•Onsite

About The Position

Clark Holdings Inc. is seeking friendly and energetic part-time Customer Service Team Members for its Tim Hortons location at 1060 Wehrle Dr in Williamsville, NY. The position is scheduled for morning shifts from 6 a.m. to 12 p.m. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant. Team members serve guests, process food orders, prepare food and beverages, and clean public spaces while communicating and working effectively with coworkers.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Ability to perform the essential functions of the role, with reasonable accommodation where applicable.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system and electronic devices involving repetitive hand movements and fine coordination.
Ability to communicate verbally and use and wear a headset for extended periods to take and process customer orders.
Vision and hearing within the normal range, with or without correction.

Responsibilities

Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Deliver friendly, attentive customer service and maintain in-depth product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper order procedures, including repeating customers’ orders and verifying products being delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to maintain product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques, follow sanitation guidelines, and complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, and health-and-safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.