FT Customer Service 6a-2pm #1666

Clark Holdings Inc. / Tim Hortons•Greigsville, NY

5d•$16 - $17•Onsite

About The Position

Clark-Lumberg Associates LLC is hiring full-time Customer Service Team Members for a new Tim Hortons location at 3667 Main Street in Piffard, New York. The position is on the morning shift, 6 a.m.–2 p.m., including weekends. The team member’s primary objective is guest satisfaction, delivering welcoming and accurate service while preparing food and beverages in a fast-paced restaurant environment. Additional work includes processing food orders and cleaning public spaces. Team members create a positive guest experience by maintaining clean, inviting restaurant areas, greeting customers promptly, following service and order-accuracy procedures, and meeting speed-of-service targets. They prepare products according to operational standards, keep service areas stocked and organized, monitor product temperatures, and follow restaurant policies, sanitation requirements, and health and safety procedures. The role involves frequent communication with customers and coworkers, interruptions and changes in tasks or positions, and may include helping train new employees. Work takes place in a busy quick-service restaurant. The role requires prolonged standing; bending, kneeling, reaching, and twisting; handling light to moderate weights; using a cash register and electronic devices; and communicating verbally. Employees may occasionally be exposed to cold or freezing temperatures and high heat, and must be able to use and wear a headset for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Regular and predictable attendance is essential. The employer states that duties may be added or changed and provides equal employment opportunity without discrimination or harassment on protected grounds.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Ability to perform the physical functions described, including prolonged standing, bending, kneeling, reaching, twisting, and handling light to moderate weights.
Ability to use a cash register system and electronic devices involving repetitive hand movements and fine coordination.
Ability to communicate verbally and use and wear a headset for extended periods.
Regular and predictable attendance.

Responsibilities

Deliver friendly, attentive customer service and create exceptional guest experiences.
Maintain a clean and inviting dining room and parking lot, and wear proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Apply the S.E.T. Principles: Smile, Eye Contact, Thank You.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Ensure orders are accurate by repeating orders and verifying products being delivered.
Work efficiently to meet speed-of-service targets and customer needs.
Prepare products accurately according to the order monitor and operational standards.
Communicate showcase and product needs to maintain product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards, including handwashing and sanitation guidelines; complete sanitation tasks.
Comply with occupational health and safety legislation and safe work practices, and use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.