FT Customer Service 6am-2pm #5659

Clark Holdings Inc. / Tim Hortons•Town of Amherst, NY

12d•$16 - $17•Onsite

About The Position

Clark Holdings Inc. is seeking friendly, energetic full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 5225 Sheridan Dr in Williamsville, New York. The position is on the morning shift, from 6 a.m. to 2 p.m. The primary objective is guest satisfaction: team members welcome guests, process orders, prepare food and beverages, and help create positive guest experiences in a fast-paced restaurant environment. Team members also clean and maintain public and service areas, communicate with coworkers, and may assist with training new employees. The work is performed in a busy quick-service restaurant with frequent communication, interruptions, and changes in tasks and position. The role requires prolonged standing; bending, kneeling, reaching, and twisting; handling light to moderate loads under 5 to 50 pounds; operating a cash register and electronic devices; and communicating with customers and coworkers. There may be occasional exposure to cold or freezing conditions and high heat. Employees must be able to use and wear a headset for extended periods to take and process orders. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Regular and predictable attendance is essential. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment based on characteristics protected by applicable federal, state, or local law. The company may assign additional duties and responsibilities as needed.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and perform the physical activities described for the role, including handling light to moderate loads under 5 to 50 pounds.
Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
Ability to communicate verbally and to use and wear a headset for extended periods to take and process customer orders.
Ability to see and hear in the normal range, with or without correction.
Regular and predictable attendance.

Nice To Haves

Willingness to assist with training new employees.

Responsibilities

Provide friendly, attentive customer service and maintain product knowledge.
Maintain a clean and inviting dining room and parking lot, and wear proper attire.
Follow REV procedures to keep coffee and products fresh and accurate.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy by repeating customer orders and verifying delivered products.
Greet customers promptly at the front counter and drive-thru, within five seconds.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to help ensure product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper handwashing techniques and follow sanitation guidelines; complete required sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and operate equipment and machinery safely.
Promptly report injuries, accidents, unsafe conditions, or safety violations to the Restaurant Manager or Human Resources.
Assist with training new employees as needed.
Maintain regular and predictable attendance.