FT Customer Service 7a-3pm #1666
About The Position
Clark-Lumberg Associates LLC is hiring full-time Customer Service Team Members for its new Tim Hortons location at 3667 Main Street in Piffard, New York. The position is on the morning shift, 7 a.m. to 3 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant. Team members greet and assist customers, process orders, prepare food and beverages, and keep restaurant areas clean and ready for service. They also follow food preparation, sanitation, health, and safety procedures and work closely with other employees. The role involves regular customer and coworker interaction, frequent interruptions and changes between tasks or positions, and regular, predictable attendance. The company provides equal employment opportunities and prohibits discrimination and harassment.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform restaurant work involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights, from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range and hear in the normal audio range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customers’ orders and verifying the products delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation, and prepare products accurately using the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards; use proper handwashing techniques and follow sanitation guidelines and tasks.
- Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
