FT Customer Service Representative

Planet Fitness • New Castle, IN

5d • Onsite

About The Position

National Fitness Partners is hiring a full-time Customer Service Representative at its New Castle, Indiana location. The role provides customer service to Planet Fitness members, prospective members, and guests, supporting an exceptional Judgement Free member experience and maintaining a clean, sanitized, and safe club environment. Starting pay is $12 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Shift-differential pay is available for select shifts.

Requirements

• Customer service experience.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling.
• Ability to lift up to 75 pounds.
• Ability to work around cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Hourly pay increases at 180 days, one year, and every six months thereafter based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed