FT Customer Service Representative

Planet Fitness • King, NC

4d • Onsite

About The Position

National Fitness Partners is seeking a Customer Service Representative for its Planet Fitness club in King, North Carolina. The role provides customer service to members, prospective members, and guests while helping maintain an exceptional Judgement Free member experience and a clean, sanitized, and safe club. The listed schedule is 3–11 PM Monday through Thursday and 2–9 PM Friday, with weekend availability required. Training shifts are 11 AM–5 PM for 3–5 days. The starting rate is $12 per hour. Hourly increases are offered at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Must be at least 18 years old.
• Basic computer proficiency.
• High school diploma or GED equivalent preferred.
• Availability for 3–11 PM Monday through Thursday and 2–9 PM Friday; weekend availability is required.
• Able to lift up to 75 pounds.
• Able to perform frequent lifting, carrying, pushing, and pulling; frequent climbing, balancing, kneeling, and crouching; and continual reaching with hands, fingers, and arms.
• Will encounter cleaning chemicals during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; the company states that over 90% of its management team started as entry-level team members.
• Competitive pay with scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed