FT Customer Service Representative

Planet Fitness • Severna Park, MD

2d

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative helps create an exceptional experience for members, prospective members, and guests by providing customer service and supporting club operations.

This is a full-time position at the Severna Park, Maryland location. The listed schedule is Monday through Wednesday, 3 PM–11 PM, and Saturday through Sunday, 8 AM–4 PM. Pay starts at an undisclosed hourly rate, with increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years old.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months thereafter based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability coverage.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed