PT Customer Service 6a-2pm #5704

Clark Holdings / Tim Hortons•Williamsville, NY

9d•Onsite

About The Position

Clark Holdings Inc. is hiring part-time Front of House Customer Service Team Members for its Tim Hortons location at 870 Maple Rd in Williamsville. The position is described as weekday morning work, with schedules of either 6 a.m.–11 a.m. or 6 a.m.–2 p.m. The team member’s primary objective is guest satisfaction and delivering exceptional customer experiences in a fast-paced restaurant environment. Duties include greeting and assisting customers, processing food orders, preparing food and beverages, and keeping public and service areas clean and ready for customers. Team members are expected to provide friendly, accurate, and prompt service at the front counter and drive-thru; follow product preparation, sanitation, operational, and safety standards; and communicate with coworkers to keep products available and service running efficiently. The role involves frequent interaction with customers and employees, changing tasks and positions, and helping train new employees. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The company may assign additional duties or change the duties of the position.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system, with repetitive hand movements and fine coordination, including use of electronic devices.
Ability to communicate verbally to exchange information.
Ability to use and wear a headset for extended periods to take and process customer orders.
Vision and hearing within the normal range, with or without correction.

Nice To Haves

Willingness to assist with training new employees.

Responsibilities

Create a clean and inviting dining room and parking lot, and wear proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Repeat customer orders and verify products being delivered to ensure order accuracy.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for preparing products.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to ensure products are available to customers.
Monitor and record required product temperatures.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for busy periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.