PT Customer Service 8a-4pm #5704
About The Position
Clark Holdings Inc. is seeking friendly and energetic part-time Front of House (FOH) Customer Service Team Members for its Tim Hortons team at 870 Maple Rd in Williamsville. The position is on weekdays from 8 a.m. to 4 p.m. The primary objective is delivering outstanding customer service and creating exceptional guest experiences in a fast-paced restaurant environment. Team members may be the first person guests encounter or may prepare food and beverages for them. The role includes welcoming customers, processing food orders, preparing food and beverage items, maintaining clean public and service areas, and working with other team members. Employees must follow product preparation, sanitation, operational, and health and safety procedures. The work involves frequent communication, interruptions, and task or position changes. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics under applicable federal, state, and local laws.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to meet the physical demands of working in a restaurant, including standing for prolonged periods; stooping, bending, kneeling, crouching, reaching, and twisting; and lifting, carrying, pushing, or pulling weights from under 5 to 50 pounds.
- Ability to perform repetitive hand movements and fine coordination while using a cash register system and electronic devices.
- Ability to communicate verbally and use and wear a headset for extended periods to take and process customer orders.
- Ability to see and hear within the normal range, with or without correction.
- Regular and predictable attendance.
Nice To Haves
- Willingness to assist with training new employees.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use proper order procedures, including repeating customer orders and verifying delivered products.
- Greet customers at the front counter and drive-thru promptly and warmly within five seconds.
- Work efficiently to meet speed-of-service targets and customer needs.
- Prepare products accurately according to operational standards and the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques, follow sanitation guidelines, and complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
