FT Customer Service 8a-4pm #9011
About The Position
Clark Holdings Inc. is seeking part-time and full-time Customer Service Team Members for its Tim Hortons location at 1685 Grand Island Blvd in Grand Island, New York. The position is on the morning shift, 8 a.m. to 4 p.m. The team member’s primary objective is guest satisfaction and delivering exceptional customer experiences in a fast-paced restaurant environment. Duties include processing food orders, preparing food and beverages, cleaning public spaces, and working with other team members. Regular and predictable attendance is an essential function. The company may add or change duties and assign additional responsibilities as needed.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weight, listed as under 5 to 50 lbs.
- Ability to operate a cash register system, with repetitive hand movement and fine coordination, including use of electronic devices.
- Ability to communicate verbally and to hear in the normal audio range, with or without correction; ability to wear and use a headset for extended periods to take and process orders.
- Ability to see in the normal visual range, with or without correction.
Responsibilities
- Maintain a clean and inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use order-accuracy procedures, including repeating orders and verifying delivered products.
- Greet customers promptly at the front counter and drive-thru, within five seconds.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately using the order monitor.
- Communicate showcase and product needs to ensure products are available.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices and procedures.
- Use required personal protective equipment and operate equipment and machinery safely.
- Promptly report injuries, accidents, unsafe conditions, or health and safety contraventions to the Restaurant Manager or Human Resources.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
