FT Customer Service 5a-1pm #9011

Clark Holdings Inc. / Tim Hortons•Town of Grand Island, NY

6d•$16 - $17•Onsite

About The Position

Clark Holdings Inc. is hiring part-time and full-time Customer Service Team Members for a Tim Hortons restaurant at 1685 Grand Island Blvd in Grand Island, New York. This morning-shift role is scheduled from 5 a.m. to 1 p.m. The main objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant. Team members greet and assist guests, process food orders, and prepare food and beverages while working and communicating with other employees. The role includes maintaining clean, inviting customer areas; ensuring products are fresh and orders are accurate; following food-preparation, sanitation, operational, and safety procedures; and helping keep service areas ready for busy periods. Employees may assist with training new team members. Work takes place in a busy quick-service restaurant with frequent customer and employee interactions, interruptions, and changes in tasks or position. The role requires regular and predictable attendance and the ability to meet the stated physical, vision, and hearing requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system and perform repetitive hand movements and fine coordination, including using electronic devices.
Ability to tolerate occasional exposure to cold or freezing temperatures and high heat.
Ability to communicate verbally to exchange information.
Vision within the normal range, with or without correction.
Hearing within the normal range, with or without correction, and ability to use and wear a headset for extended periods to take and process customer orders.
Regular and predictable attendance.

Responsibilities

Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure orders are accurate by repeating customer orders and verifying products being delivered.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to help ensure products are available.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.