PT Customer Service 2p-10pm including Weekends #9011
About The Position
Clark Holdings Inc. is seeking friendly and energetic part-time Front of House Team Members for its Tim Hortons restaurant at 1685 Grand Island Blvd, Grand Island, NY. The role is scheduled for evening shifts from 2 p.m. to 10 p.m., and weekday and weekend availability is required. The team member’s main priority is guest satisfaction, creating exceptional experiences in a fast-paced restaurant by providing friendly, attentive service and working effectively with fellow team members. The position includes greeting and serving customers at the front counter and drive-thru, processing orders, preparing food and beverages, and maintaining clean, stocked, and organized customer-facing areas. Team members follow food preparation, freshness, sanitation, operational, and health and safety procedures. They may also help train new employees. Work takes place in a busy quick-service restaurant with frequent communication, interruptions, and changes between tasks and positions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Availability for 2 p.m.–10 p.m. shifts and weekdays and weekends.
- Ability to stand for prolonged periods and perform restaurant tasks involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weight, listed as less than 5 to 50 pounds.
- Ability to use a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally and exchange information.
- Ability to see in the normal visual range and hear in the normal audio range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
