PT Customer Service 2p-8pm #10731
About The Position
Clark Holdings Inc. is seeking a friendly, energetic part-time Customer Service Team Member for its Tim Hortons restaurant at 6125 Main St in Williamsville, NY. The role is on the afternoon/evening shift from 2 p.m. to 8 p.m., including weekends. The primary objective is to deliver outstanding customer service and guest satisfaction in a fast-paced restaurant environment. Team members may greet and assist guests, process food orders, and prepare food and beverages while working collaboratively with other employees. The role includes maintaining clean, inviting dining and service areas; following procedures for product freshness, order accuracy, food preparation, and sanitation; and meeting speed-of-service expectations. Employees must follow restaurant policies and health and safety procedures, use required personal protective equipment, and operate equipment safely. The work takes place in a busy quick-service restaurant with frequent customer and employee communication, interruptions, and changes in tasks and position. Regular, predictable attendance is an essential function.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights ranging from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Keep coffee and other products fresh and accurate by following REV procedures.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customer orders and verifying the products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards, including handwashing and sanitation requirements.
- Complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices, use required personal protective equipment, and operate equipment and machinery safely.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Assist with training new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
