FT Customer Service 9a-5pm #10731
About The Position
Clark Holdings Inc. is seeking friendly and energetic full-time or part-time Front of House (FOH) Team Members for its Tim Hortons restaurant at 6125 Main St in Williamsville, NY. The position is listed for a morning shift from 9 a.m. to 5 p.m., including a weekend day. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced restaurant environment. Duties include greeting and serving customers, processing food orders, preparing food and beverages, and cleaning public spaces. Team members maintain a clean and inviting dining room, parking lot, counter, and drive-thru; ensure products are fresh and orders are accurate; follow preparation, sanitation, operational, and safety procedures; and communicate with coworkers to keep products available and service running efficiently. The role involves frequent customer and coworker interaction, interruptions, and changing tasks and positions. Regular and predictable attendance is essential.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system, including repetitive hand movements and fine coordination using electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range, with or without correction.
- Ability to hear in the normal audio range, with or without correction, and to use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customers’ orders and verifying the products delivered.
- Greet customers warmly and promptly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards, including proper handwashing and sanitation guidelines.
- Complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
