FT Customer Service 9a-5pm #10731

Clark Holdings / Tim Hortons•Williamsville, NY

5d•Onsite

About The Position

Clark Holdings Inc. is seeking friendly and energetic full-time or part-time Front of House (FOH) Team Members for its Tim Hortons location at 6125 Main St in Williamsville, NY. The role is described as a morning shift from 9 a.m. to 5 p.m., including a weekend day. The main priority is guest satisfaction: team members create positive guest experiences through customer service, food and beverage preparation, order processing, and maintaining clean public spaces in a fast-paced restaurant environment. Team members greet customers promptly, provide accurate and fresh products, follow service and operational procedures, and keep front counter, drive-thru, dining room, and parking areas clean and ready for customers. They work with other employees, communicate effectively, and may assist with training new employees. The job requires frequent interaction with customers and coworkers, regular attendance, and compliance with restaurant, sanitation, and occupational health and safety standards. Work takes place in a busy quick-service restaurant with frequent interruptions and changes in tasks and positions. Physical requirements include prolonged standing; bending, kneeling, reaching, and twisting; handling light to moderate weights from under 5 to 50 pounds; repetitive hand movements; and occasional exposure to cold, freezing, and high-heat temperatures. Employees must be able to communicate verbally and use a headset for extended periods. Vision and hearing in the normal range, with or without correction, are required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to perform the stated physical functions, including prolonged standing, bending, kneeling, reaching, twisting, handling weights from under 5 to 50 pounds, and repetitive hand movements.
Ability to use and wear a headset for extended periods to take and process customer orders.
Ability to communicate verbally and meet the stated vision and hearing requirements, with or without correction.

Responsibilities

Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
Follow REV procedures to keep coffee and other products fresh and accurate.
Deliver friendly, attentive customer service and maintain product knowledge.
Apply the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper order procedures, including repeating customer orders and verifying delivered products.
Greet customers warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Prepare products accurately according to the order monitor and operational standards.
Communicate showcase and product needs to ensure products are available.
Monitor and record required product temperatures.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper handwashing techniques, follow sanitation guidelines, and complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and safety-regulation violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.