PT Customer Service 9a-5pm #3465

Clark Holdings Inc. / Tim Hortons•City of Batavia, NY

6d•$16 - $17•Onsite

About The Position

Clark-Lumberg Associates LLC is seeking friendly, energetic part-time Customer Service Team Members for its Tim Hortons location at 8400 Lewiston Rd in Batavia, New York. The shift is 9 a.m. to 5 p.m. and includes a weekend day. The role focuses on guest satisfaction and delivering welcoming, accurate, and efficient service in a fast-paced quick-service restaurant. Team members may greet guests, process orders, prepare food and beverages, maintain public spaces, and work with other employees.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and with multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and perform restaurant tasks involving stooping, bending, kneeling, crouching, reaching, and twisting.
Ability to lift, carry, push, and/or pull light to moderate loads weighing less than 5 to 50 pounds.
Ability to operate a cash register system and use electronic devices with repetitive hand movements and fine coordination.
Ability to communicate verbally and exchange information.
Ability to see within the normal visual range, with or without correction.
Ability to hear within the normal audio range, with or without correction, and use a headset for extended periods to take and process orders.
Ability to work with frequent interruptions, tasks, and position changes.

Responsibilities

Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain in-depth product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use order-verification procedures, including repeating orders and confirming items delivered to customers.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately using the order monitor.
Communicate showcase and product needs to maintain product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for busy periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete required sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.