PT Customer Service 2p-9pm #3465

Clark Holdings / Tim Hortons•Batavia, NY

4d•Onsite

About The Position

Part-time Customer Service Team Member position at a Tim Hortons restaurant in Batavia, New York. The role focuses on guest satisfaction and delivering exceptional customer experiences in a fast-paced restaurant environment. Team members greet and assist customers, process food orders, prepare food and beverages, and maintain clean, organized public and service areas. The position also involves working with and potentially training other employees, following operational and safety standards, and supporting restaurant service during the evening shift, including a weekend day.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Willingness to assist with training new employees.
Ability to stand for prolonged periods and perform restaurant work involving stooping, bending, kneeling, crouching, reaching, and twisting.
Ability to lift, carry, push, and/or pull light to moderate weights, listed as under 5 to 50 pounds.
Ability to perform repetitive hand movements and fine coordination while operating a cash register system and electronic devices.
Ability to communicate verbally and to use and wear a headset for extended periods to take and process customer orders.
Vision and hearing in the normal range, with or without correction.
Regular and predictable attendance.

Responsibilities

Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Repeat customer orders and verify that the correct products are delivered.
Greet customers at the front counter and drive-thru within five seconds.
Work efficiently to meet speed-of-service targets and customer needs.
Follow product preparation standards and prepare products accurately using the order monitor.
Communicate showcase and product needs to maintain product availability.
Monitor and record required product temperatures.
Keep front-counter and drive-thru areas clean, organized, stocked, and prepared for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.
Maintain regular and predictable attendance.