PT Customer Service 2p-9pm #3465
About The Position
Clark-Lumberg Associates LLC is seeking friendly and energetic part-time Customer Service Team Members for its Tim Hortons location at 8400 Lewiston Rd in Batavia, New York. The role is on the evening shift from 2 p.m. to 9 p.m. and includes working one weekend day. The primary objective is delivering outstanding customer service and creating exceptional guest experiences in a fast-paced restaurant environment. Team members may greet guests, process food orders, prepare food and beverages, and clean public spaces. Success requires a friendly attitude, strong communication, attention to detail, and the ability to multitask and work with other team members. The work takes place in a busy quick-service restaurant with frequent communication with customers and coworkers, interruptions, and changes in tasks and position. The role involves preparing a variety of food and beverage items and may include working with or training other employees. Physical functions include standing for prolonged periods; stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, or pulling light to moderate weights under 5 to 50 pounds; repetitive hand movements and fine coordination when using a cash register and electronic devices; and verbal communication. There may be occasional exposure to cold or freezing temperatures and high heat. Employees must be able to use and wear a headset for extended periods to take and process orders. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Clark-Lumberg Associates LLC provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics. The job description is not exhaustive, and duties may be changed or added as needed.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform the physical movements required in a restaurant setting.
- Ability to lift, carry, push, or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register and electronic devices using repetitive hand movements and fine coordination.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Ability to communicate verbally and hear in the normal audio range, with or without correction.
- Ability to see in the normal visual range, with or without correction.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customers' orders and verifying the products delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately using the order monitor.
- Communicate showcase and product needs to help ensure products are available to customers.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and operate equipment and machinery safely.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Assist with training new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
