PT Customer Service Representative

Planet Fitness • New Castle, IN

6d • Onsite

About The Position

National Fitness Partners is hiring a part-time Customer Service Representative at its Planet Fitness club in New Castle, Indiana. The role provides customer service to members, prospective members, and guests while helping create an exceptional Judgement Free fitness experience. Starting pay is $12 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Select shifts receive shift-differential pay.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• High school diploma or GED equivalent preferred.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Hourly pay increases at 180 days, one year, and every six months thereafter, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed