PT Customer Service Representative

Planet Fitness • Belchertown, MA

5d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and provides an affordable, Judgment Free fitness experience. The Customer Service Representative helps create that experience by providing a high level of service to members, prospective members, and guests.

This part-time position is located at the Belchertown, Massachusetts club. The listed shifts are Wednesdays from 3:00–11:15 p.m., Thursdays from 5:00–11:15 p.m., and Fridays from 3:00–9:15 p.m. Starting pay is $15 per hour. Hourly increases are available at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Must be able to lift up to 75 pounds.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgment Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed