PT Customer Service Representative

Planet Fitness • King, NC

6d • Onsite

About The Position

National Fitness Partners is hiring a part-time Customer Service Representative at its Planet Fitness club in King, North Carolina. The role provides customer service to members, prospective members, and guests while helping deliver an exceptional Judgement Free member experience. The starting rate is $11 per hour. Hourly increases are offered at 180 days, at one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts may qualify for shift-differential pay.

Expected shifts are 6 p.m.–11 p.m. Monday through Thursday, 2 p.m.–9 p.m. Friday, and 7 a.m.–1 p.m. and/or 1 p.m.–7 p.m. on weekends. Weekend availability is required. The role includes frequent physical activity and exposure to cleaning chemicals during shifts.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Availability for the stated shifts, including weekends.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Ability to climb, balance, kneel, and crouch frequently during shifts.
• Ability to reach continually with hands, fingers, and arms during shifts.
• Ability to encounter cleaning chemicals during shifts.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed