PT Customer Service Representative

Planet Fitness • Rockingham, NC

6d • Onsite

About The Position

National Fitness Partners is hiring a part-time Customer Service Representative at its Rockingham, North Carolina Planet Fitness location. The role focuses on providing a superior level of service to members, prospective members, and guests, while helping create an exceptional Judgement Free experience. The position requires open availability, mainly on weekends and weeknights, and pays $11 per hour to start. Hourly increases are scheduled at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

National Fitness Partners describes itself as the largest Planet Fitness franchise, serving more than one million members across over 200 clubs. The company emphasizes accountability, drive, passion, ambition, and helping people through affordable fitness.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed