PT Customer Service Representative

Planet Fitness • Wilkesboro, NC

7d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The Customer Service Representative helps create an affordable, Judgment Free fitness experience by providing a superior level of customer service to members, prospective members, and guests. This is a part-time position at the Wilkesboro, North Carolina location, starting at $11 per hour. Hourly increases are provided at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts include shift-differential pay.

Requirements

• Customer service experience.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Must be able to lift up to 75 pounds.
• Frequent lifting, carrying, pushing, and pulling; climbing, balancing, kneeling, and crouching; and continual reaching with hands, fingers, and arms are required.
• Will encounter cleaning chemicals during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service and an exceptional Judgment Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay with scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed