PT Customer Service 7a-12pm #10731
About The Position
Clark Holdings Inc. is seeking a friendly and energetic part-time Front of House (FOH) Team Member for its Tim Hortons restaurant at 6125 Main St in Williamsville, NY. The position is scheduled for the morning shift, 7 a.m. to 12 p.m., and includes a weekend day. The team member’s primary priority is guest satisfaction, creating exceptional guest experiences through customer service and accurate preparation of food and beverages in a fast-paced restaurant environment. The role includes greeting and serving customers at the front counter and drive-thru, processing food orders, preparing food and beverage items, maintaining clean public and work areas, and supporting restaurant operations. Team members are expected to communicate effectively, work with colleagues, follow operational and food-safety procedures, and help train new employees. The work takes place in a busy quick-service restaurant with frequent customer and employee interaction, interruptions, and changes in tasks and position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform restaurant tasks involving stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights ranging from under 5 to 50 pounds.
- Ability to operate a cash register system and use electronic devices with repetitive hand movements and fine coordination.
- Ability to verbally communicate and exchange information.
- Ability to see within the normal visual range, with or without correction.
- Ability to hear within the normal audio range, with or without correction, and to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Ensure coffee and products are fresh and accurate by following REV procedures.
- Deliver friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use procedures to ensure orders are accurate, including repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to ensure products are available to customers.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
