Customer Service Rep 1

Primerica • Duluth, GA

19h

About The Position

The Customer Service Representative I serves as a key member of Primerica’s Field Compensation Department, providing service and support to Primerica agents. The role handles telephone and written inquiries related to commissions and compensation matters. The representative identifies and resolves issues, recognizes priority situations, conducts research, completes necessary corrections, and accurately documents findings. The position calls for a customer-focused, detail-oriented communicator who can manage a high volume of inquiries professionally and make sound decisions to deliver a positive customer experience.

Requirements

• High school diploma or GED required.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to organize and present information clearly and concisely in verbal and written formats.
• Strong problem-solving and decision-making skills.
• Ability to manage high-volume call activity while maintaining quality service.
• Ability to remain professional when handling difficult or irate customers.
• Strong attention to detail and accuracy.
• Proficient PC skills, including intermediate Microsoft Word knowledge.
• Ability to learn and retain knowledge of company products, policies, and procedures.

Nice To Haves

• Previous call center or customer service experience preferred; a minimum of one year is a plus.

Responsibilities

• Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
• Research and resolve customer concerns accurately and efficiently.
• Ask probing questions to identify the root cause of issues and provide appropriate solutions.
• Recognize and escalate priority situations to the appropriate parties when necessary.
• Complete required corrections and follow-through actions identified during customer interactions.
• Document research, resolutions, and customer communications thoroughly and accurately.
• Maintain a professional and courteous demeanor, including in challenging customer situations.
• Meet quality, productivity, and service standards.
• Develop and maintain a strong understanding of company products, policies, and procedures.

Benefits

• Day-one health, dental, and vision insurance
• 401(k) plan with competitive employer match
• Vacation, sick, holiday, and volunteer time off
• Life and disability insurance
• Flexible Spending Account and Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED