Customer Service Rep 1

Primerica • Duluth, GA

2d • $30,000 - $33,000

About The Position

The Customer Service Representative I is a member of Primerica’s Field Compensation Department and provides service and support to Primerica agents. The role handles telephone and written inquiries about commissions and compensation, manages a high volume of inquiries, and works to maintain professionalism and accuracy.

The representative identifies and resolves issues, recognizes priority situations, conducts research, makes necessary corrections, and accurately documents findings. The position calls for strong communication and critical-thinking skills, sound decision-making, and a focus on providing a positive customer experience.

Requirements

• High school diploma or GED.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to organize and present information clearly and concisely in verbal and written formats.
• Strong problem-solving and decision-making skills.
• Ability to manage high-volume call activity while maintaining quality service.
• Ability to remain professional when handling difficult or irate customers.
• Strong attention to detail and accuracy.
• Proficient PC skills, including intermediate Microsoft Word knowledge.
• Ability to learn and retain knowledge of company products, policies, and procedures.

Nice To Haves

• Previous call center or customer service experience is preferred; one year of experience is a plus.

Responsibilities

• Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
• Research and resolve customer concerns accurately and efficiently.
• Ask probing questions to identify the root cause of issues and provide appropriate solutions.
• Recognize and escalate priority situations to the appropriate parties when necessary.
• Complete corrections and follow-through actions identified during customer interactions.
• Document research, resolutions, and customer communications thoroughly and accurately.
• Maintain a professional and courteous demeanor, including in challenging customer situations.
• Meet quality, productivity, and service standards.
• Develop and maintain a strong understanding of company products, policies, and procedures.

Benefits

• Day-one health, dental, and vision insurance.
• 401(k) plan with competitive employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account and Health Savings Account.
• Professional development.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED