Customer Service Rep 1

SEKO Logistics•Medley, FL

1d•$18 - $25

About The Position

SEKO Logistics is a global provider of transportation, logistics, forwarding, and warehousing services, supported by customizable IT solutions and a worldwide network of more than 120 offices in 40 countries. The Customer Service Rep 1 addresses day-to-day customer needs and requests, communicates professionally by phone and email, and works with operations to resolve service issues. The role also supports customer billing, vendor and account records, shipping documentation, and team activities. It contributes to a safe and healthy workplace and performs other duties assigned by management.

Requirements

Ability to use Warehouse Management Systems (WMS).
Basic proficiency with Microsoft Office, the internet, web-based applications, and job-specific software.
Accurate typing and data-entry skills and ability to generate routine reports.
Ability to add, subtract, multiply, and divide.
Ability to respond promptly and professionally to customer needs and present information effectively one-on-one or in small groups.
Ability to write basic correspondence.
Ability to balance team and individual responsibilities and resolve problems in a timely manner.
Fluency in reading, writing, and speaking English.
High school diploma or GED equivalent required.

Nice To Haves

Prior experience in customer service, warehousing, shipping, or receiving.
Bilingual ability.

Responsibilities

Address day-to-day customer needs and requests.
Communicate professionally with customers by phone and email.
Manage multiple projects, customer requests, and orders with attention to detail.
Work with operations to resolve customer service issues.
Assist with customer billing issues.
Ensure vendor information is complete in the system.
Maintain customer records by updating account information.
Prepare shipping documents, including labels, compliance labels, and bills of lading.
Resolve product or service problems by clarifying complaints, determining causes, explaining and selecting solutions, expediting corrections or adjustments, and following up to confirm resolution.
Contribute to team efforts and complete related tasks as needed.
Cross-train as required.
Balance team and individual responsibilities and identify and resolve problems in a timely manner.
Participate in developing a safe and healthy workplace, follow safety instructions and procedures, and cooperate with management in meeting its legal obligations.
Perform other duties as assigned by management.

Benefits

Annual incentive bonus.
Medical insurance, including prescription coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Account (Illinois only).
Flexible Spending Account, including health care and dependent care accounts.
Group accident coverage.
Critical illness and hospital indemnity programs.
Life insurance and AD&D coverage.
Wellbeing Program and work/life resources, including an Employee Assistance Program.
Paid holidays.
Annual paid time off, including paid state and local leave where required.
Short-term disability.
Long-term disability.
Other leave, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory 401(k) savings plan.