PT - Customer Service Agent - $17.00

Europcar•Salt Lake City, UT

About The Position

The Customer Service Agent works as a Ready Line Agent or Return Agent, serving as a promoter of the company and a customer-facing representative. The role focuses on providing a positive rental experience through attentive customer service, vehicle preparation and inspection, and support for vehicle handovers and returns.

Requirements

Valid driver's license.
Strong people skills.
Ability to troubleshoot while maintaining a positive demeanor.
Patience and understanding throughout the rental experience.
High school diploma or equivalent.

Responsibilities

Maintain a clean, organized, and presentable ready line area.
Clean and prepare vehicles for customer pick-up.
Inspect vehicles against quality standards and send those that do not meet requirements for servicing.
Arrange vehicle exchanges, swaps, or upgrades based on customer requests.
Confirm that each vehicle is accompanied by a completed checkout slip.
Help customers locate rental cars and assist with luggage when necessary.
Move and park vehicles within the facility to support efficient vehicle flow.
Welcome returning customers in a warm, friendly, and approachable manner.
Inspect returned vehicles for damage, record mileage, and verify fuel levels.
Collect vehicle keys and ensure customers remove their personal belongings and luggage.
Complete and submit paperwork to notify management of mechanical damage or other vehicle issues.
Review the final rental contract with customers, explain charges, and answer questions.
Perform other duties as assigned to support business needs and objectives.