Rental Sales Agent - $17.00

Europcar•Salt Lake City, UT

About The Position

Fox Rent-A-Car is seeking a Rental Sales Agent to provide customer service and sell rental-related products and services in a fast-paced environment. The agent engages with customers to understand their needs and offer suitable options, including optional coverage, vehicle upgrades, prepaid gas, and additional services. The position also involves accurately processing rentals, explaining rental terms and charges, and resolving customer service issues.

Requirements

Proven sales experience in a dynamic, fast-paced environment.
Skill in offering optional coverage products, vehicle upgrades, and additional services.
Proficiency in rapport building, top-down sales strategies, and overcoming customer objections.
Strong customer service skills, a positive attitude, and the ability to resolve issues professionally.
Demonstrated success meeting or exceeding sales performance standards.
Ability to follow approved sales processes with integrity and professionalism.
Strong attention to detail when qualifying and processing rentals.
Clear and concise communication skills.

Responsibilities

Offer optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer in accordance with company requirements.
Build rapport using open-ended questions, top-down sales strategies, product features and benefits, and objection-handling techniques.
Provide courteous customer service by acknowledging customers, smiling, making eye contact, using customers’ names, and remaining composed in challenging situations.
Meet or exceed Monthly Sales Performance Standards.
Follow company-approved, service-based sales dialogues with integrity and professionalism.
Qualify and process customer rentals accurately and efficiently.
Review rental parameters with customers, including rates, optional charges, and services.
Answer customer questions, provide maps and directions, and promptly resolve customer service issues.