Supervisor Jobs

About The Position

Requirements

• Associate's degree required; bachelor's degree preferred.
• 2+ years of operations, customer service, staffing, scheduling, or care delivery experience; experience in healthcare, home care, disability services, or a similar service environment preferred.
• Previous lead, senior coordinator, or supervisory experience preferred.
• Proficiency with Microsoft Office; experience with CRM, scheduling, or EVV systems preferred.
• Strong communication, organizational, and problem-solving skills; bilingual Spanish is a plus.

Nice To Haves

• Bilingual Spanish is a plus.

Responsibilities

• Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
• Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
• Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
• Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
• Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

Benefits

• 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.