Animal Care Supervisor

Petco•Lima, OH

1d•Onsite

About The Position

The Animal Care Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The supervisor leads through expertise and influence, coaching partners to provide excellent animal care and knowledgeable service, and balances pet welfare with operational discipline and business goals. The role oversees animal care and department operations, including animal health checks, documentation, ordering, maintenance, regulatory compliance, and veterinary partnerships. It also supports sales, margin, and shrink performance; Omni-Channel fulfillment; customer service; and Pet Care Center operations as Leader on Duty. The position is primarily based in a Pet Care Center retail environment, with regular sales-floor engagement and occasional duties outside the center. Full-time availability is required, including evenings, weekends, and holidays, and limited travel may be needed for training, meetings, or community engagement.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure appropriate handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners in animal care, selling behaviors, customer service, and operational routines; provide ongoing feedback and development support.
Maintain welcoming, engaging, clean, and well-presented Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and model Petco’s customer service and selling expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Analyze business trends and reports, identify opportunities, and implement improvement plans.
Order live animals in a way that balances animal welfare, inventory, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Process transactions efficiently and provide a positive customer experience, including cashiering and point-of-sale transactions.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.