Animal Care Supervisor
About The Position
The Animal Care Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. It combines a commitment to pet welfare with operational discipline and business acumen to achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations. The position works primarily in a Pet Care Center retail environment and is regularly present on the sales floor, engaging with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center. The role involves frequent standing and walking, bending, kneeling, reaching, lifting, customer assistance, and cashiering. The supervisor must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED preferred.
- At least 1 year of supervisory experience; preferably in a pet retail environment.
- Strong knowledge of companion animals, aquatics, and animal care practices.
- Excellent communication, organizational, and interpersonal skills.
- Strong focus on customer service and people development.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
- Ability to work near animals and exposure to animal dander, odors, noises, and cleaning chemicals.
- Ability to perform frequent standing, walking, bending, kneeling, reaching, and lifting.
- Limited travel may be required for training, meetings, or community engagement.
Nice To Haves
- High school diploma or GED.
- Supervisory experience in a pet retail environment.
Responsibilities
- Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
- Complete and oversee hourly animal health checks, wellness cards, and required documentation.
- Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
- Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
- Maintain an engaging environment and high presentation standards in Companion Animal and Aquatics areas; promote teamwork, inclusion, and collaboration.
- Model Petco selling behaviors and customer service expectations.
- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
- Analyze business trends and insights, identify opportunities, and implement improvement plans.
- Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
- Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
- Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
- Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
- Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
- Maintain cleanliness, care, and visual presentation in animal areas.
- Process transactions efficiently and deliver a great customer experience.
- Monitor sales, margin, and inventory reports to support department performance.
- Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
- Assist with additional duties as needed to support business needs.
- Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
- Provide ongoing feedback and support to strengthen partner performance and engagement.
- Perform cashiering and point-of-sale transactions and provide customer assistance on the sales floor.
- Support occasional duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.
Benefits
- Purpose-driven work that makes a difference for pets and people.
- Hands-on leadership experience and career growth opportunities.
- A supportive, inclusive culture built on teamwork and authenticity.
- Opportunity to grow leadership skills while doing meaningful work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
