Benefit Programs Supervisor

City of Richmond•Va 23219, VA

About The Position

The City of Richmond Department of Social Services’ Economic Support & Independence Division is seeking a customer-focused, performance-oriented Benefit Programs Supervisor. The supervisor manages Benefit Program Specialists and leads service delivery for benefit programs established by federal, state, and City government. The anticipated hiring range is $68,830–$89,000. The position provides supervision, training, and performance development for staff who determine eligibility and provide ongoing case management to Richmond residents applying for programs including SNAP, Medicaid, General Relief, Emergency Assistance, Long-Term Care, TANF, and Aged, Blind & Disabled programs. The supervisor reviews cases for policy compliance and payment accuracy, oversees case processing and service delivery, and supports quality customer service. City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and declared emergencies. The supervisor participates in Mass Care Center operations during incidents or declared emergencies as needed, for the duration of the event.

Requirements

Bachelor’s degree in human services, social work, or a related field.
Six or more years of relevant work experience in various federal, state, and local public assistance, benefit, or services programs; an equivalent combination of training and experience, as approved by the department, may meet the minimum qualifications.
Considerable knowledge of social and human services programs such as SNAP, TANF, Medicaid, and General Relief; supervisory and management practices; and social or human services policies and practices.
Leadership and supervisory skills, including coaching, training, and staff development.
Business, technical, and report-writing skills, and skills in program planning and evaluation.
Ability to work with diverse populations, including hard-to-serve and low-income communities, and generate trust and cooperation.
Ability to interpret and apply relevant policies, solve problems, resolve conflicts, and think critically.
Ability to work during inclement weather and declared emergencies when required.

Nice To Haves

Bachelor’s or higher degree in human services, social services, or a relevant field.
Seven or more years of experience in benefits program services.
Previous supervisory or leadership experience and staff development experience.
Extensive knowledge of state, federal, and local benefits programs.
Exceptional analytical, communication, and customer service skills.
Proficient time and performance management knowledge, with the ability to prioritize in a fast-paced environment.
Experience in Long-Term Care and/or Aged, Blind & Disabled programs.

Responsibilities

Supervise and provide ongoing training to Benefit Program Specialists who determine eligibility and provide case management for public assistance programs.
Train and develop newly assigned staff and assess their performance regularly.
Review and analyze case activity for policy compliance and payment accuracy.
Oversee employees’ case processing, case management, and service delivery.
Coach and mentor employees and document performance.
Participate in the hiring process for staff.
Research case histories, authorize actions, and maintain statistical data.
Serve as a liaison to external and internal organizations and the general public.
Compile and analyze management reports on workload distribution and performance standards.
Ensure quality customer service.
Participate in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
Perform other related duties as assigned.