Site Supervisor (Program Manager, Group Home Setting)

Oak Hill/Gilead • Watertown, CT

1d • Onsite

About The Position

Oak Hill is seeking a compassionate, mission-driven Site Supervisor to oversee the day-to-day operations of a residential location in Watertown, Connecticut. The role provides operational oversight, staff supervision, regulatory compliance management, and coordination of person-centered supports for people with intellectual and developmental disabilities. The Site Supervisor helps maintain a safe, welcoming home and a positive workplace culture while advancing participants’ independence, dignity, and quality of life.

The position is salaried and exempt, with a stated schedule of Monday through Friday, 8:00 AM to 4:00 PM, for 40 hours per week. The role also includes on-call responsibilities based on program needs and responding to program emergencies as required.

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
• At least five years of leadership experience supporting individuals with intellectual and developmental disabilities (IDD).
• At least two years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training, including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Nice To Haves

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

Responsibilities

• Oversee daily operations of an assigned residential location and monitor program performance, quality indicators, and census goals.
• Ensure services align with individual support plans and treatment goals, and maintain a safe, clean, and welcoming home environment.
• Provide direct support as needed to meet participant and operational needs.
• Advocate for participants’ needs, rights, and goals; coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
• Monitor participant health needs with nursing staff; coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and compliance with medication administration requirements.
• Maintain emergency preparedness, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill requirements and standards; prepare for licensing reviews, audits, inspections, and certification activities.
• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development; conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.
• Monitor program budgets and participant funds; ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations, and represent Oak Hill professionally in the community.
• Participate in an on-call rotation and respond to program emergencies as required.

Benefits

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager