Site Supervisor (Residential Program/Group Home Setting) - Multiple Locations

Oak Hill/Gilead•Shelton, CT

About The Position

Oak Hill is seeking an experienced, compassionate, and mission-driven Site Supervisor to oversee the day-to-day operations of an assigned residential location serving people with intellectual and developmental disabilities. The role provides operational oversight, staff supervision, regulatory compliance management, and coordination of person-centered supports while fostering a positive environment for participants and employees. The Site Supervisor oversees residential program operations and service quality, supports participants’ health, safety, rights, and goals, and coordinates planning and documentation. The position supervises and develops staff, manages schedules and program resources, supports budgets and household needs, and serves as a liaison to families, guardians, regulatory agencies, and community partners. The role requires on-call availability, flexibility, and the ability to respond to program emergencies and provide direct participant support as needed. The position is based at one of Oak Hill’s residential locations. The posted schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with flexibility required, for 40 hours per week. Compensation is $65,000 per year. The position is non-union, exempt, and salaried.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field; alternatively, a minimum of five years of leadership experience supporting individuals with intellectual and developmental disabilities may be accepted in lieu of a degree.
At least two years of supervisory or management experience in residential services, human services, healthcare, or a related field.
Valid driver’s license and ability to meet Oak Hill driving requirements.
Ability to successfully complete required background screenings and pre-employment requirements.
Ability to maintain required certifications and training, including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
Ability to participate in an on-call rotation, respond to program emergencies, and perform physical aspects of the role, including participant support activities, lifting, and transfers.
Ability to manage competing priorities, maintain compliance in a highly regulated environment, communicate effectively with varied stakeholders, and use sound judgment under pressure.

Nice To Haves

Experience managing residential services for individuals with intellectual and developmental disabilities.
Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
Experience with person-centered planning and behavioral support programs.
Previous experience supervising multidisciplinary teams.
Experience managing budgets, staffing schedules, and program operations.

Responsibilities

Oversee daily operations of an assigned residential location.
Ensure services follow individual support plans and treatment goals, and maintain a safe, clean, and welcoming home environment.
Monitor program performance, quality indicators, and census goals; provide direct support as needed.
Advocate for participants’ needs, rights, and goals.
Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
Monitor participant health needs in partnership with nursing staff and coordinate medical, dental, psychiatric, and specialty appointments.
Ensure adequate medication supplies and compliance with medication administration requirements.
Maintain emergency preparedness, including fire drills and evacuation procedures.
Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards; prepare for licensing reviews, audits, inspections, and certification activities.
Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
Coordinate staffing schedules and maintain required staffing ratios.
Assist with recruitment, interviewing, onboarding, and employee development.
Conduct regular supervision meetings and annual performance evaluations.
Ensure staff training, certifications, and professional development requirements are maintained.
Monitor program budgets and participant funds; ensure proper purchasing, inventory management, and financial recordkeeping.
Oversee household supplies, food inventories, and equipment needs.
Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
Foster teamwork, employee engagement, and positive employee relations, and represent Oak Hill professionally in the community.
Participate in an on-call rotation and respond to program emergencies as required.
Complete and maintain required certifications and training.
Perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Benefits

Competitive salary and leadership development opportunities.
Generous paid time off, including vacation, sick, personal, and holiday time.
Affordable medical, dental, and vision insurance.
403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
Employer-paid long-term disability insurance.
Life insurance options, including employer-paid coverage.
Tuition reimbursement and professional development opportunities.
Employee recognition and appreciation programs.
Opportunities for advancement within a mission-driven organization.
Opportunity to make a meaningful difference in the lives of others every day.